Norm Sanders, Service Manager: Overview
Norm Sanders, Service Manager: What you do
Norm Sanders, Service Manager: Typical Day
Norm Sanders, Service Manager: Education and Training
Service Manager, Residential HVAC and Plumbing
Service managers wear many hats, the best of which do so with a calm demeanor. When customers are looking for service they can be overly excited or anxious for many reasons. Being the calm in the storm is necessary to comfort the customer and to succeed as a service business. Service managers are positions held in many different industries, such as:
- Aircraft
- Appliance
- Automotive
- Computer
- Construction and Building Maintenance and Property Managers
- Industrial Equipment
- Locksmiths
- Power Generation
- Radio and Telecommunications
- Transportation and Heavy Equipment
Financial / Business
- Responsibility to the business ownership
- Budgeting
- Business goals
- Analyzing financial results
- Buying the right materials at the right price
- Verifying customers are billed correctly
- Marketing Plan
- Oversee advertising campaigns Make sure the right message is getting out to potential customers Community outreach
Operations
- Scheduling
- Verify that the right technician is assigned to the right customer repair
- Quoting pricing for new business
- On call 24/7
Human Resources
- Hire technicians
- Help employees grow and achieve goals
- Arrange technical training
Customer Service
- Communicating with customers
- Keeping existing customers content
- Fielding customer questions
- Interacting with new/potential customers
After scanning this list you might come to realize that it takes more than just an eight hour day to accomplish all of this.
Advice and Soundbites
To get into the industry, the best way as I say, is the technical training, the trade school, and then progress in. Norm Sanders
To get into the industry, the best way as I say, is the technical training, the trade school, and then progress in. Norm Sanders
It is amazing the amount of training you can get from the manufacturers and distributors of all the products that we use. Norm Sanders
